Had a client that was silly and let their enterprise license expire at end of year. After 7hrs of active troubleshooting, one tick back in the settings solved the issue.
#Kitchen scramble hack tool v5 0 update#
It was a file their system failed to update and also their Opayo system having issues when checking as the program launched. They say the problem is with the Opayo payment processing (also part of their software/service) and something is delaying it connecting to the online service.įinal Edit: All issues solved.
On the VM at my office as well as the PC/Server at the clients office. That says a lotĮdit 2: Have installed a fresh Win 10 VM, nothing else, tried opening sage and same issue occursĮdit 3: Believe it or not they are still blaming environment. Told it's our problem not theirs.Įdit: Forgot to mention it's 2022 and they still dont support 圆4 based MS Office integration. TLDR Sage Software doesnt work following update to the software. So I am busy setting up a completely fresh standalone Windows desktop with nothing but Windows and Sage installed so I can test, but already know the outcome. So we are now at a stage whereby we have a critical piece of software not working for a client, with the vendor refusing to assist and with a completely impossible to troubleshoot issue.
#Kitchen scramble hack tool v5 0 upgrade#
We had a very similar issue following a major network, server and client upgrade a good few years ago and fought against Sage support for 3 months and were on the brink of losing the client when we finally got a "Senior" support engineer from Sage involved, who discovered a Sage data corruption and repaired it within 20 mins of looking at the issue. Push for an answer to what and we are just told, we dont assist with your environmental issues.Īfter asking why this issue only affects Sage following an update to Sage and doesnt affect anything else we are simply told they cant help with environmental issues. Remove anti virus completely - Still issuesĬopy data from server to local PC and run it local - Still issues Contact Sage support, told the usual it's your network, its your anti virus etc Users went home and server performed a scheduled reboot.Įverything works fine still except Sage. Upgraded Sage to latest version for a client yesterday and all worked fine. Let me start by saying I have worked IT support for over 20 and have been running my business in IT support/MSP for 10 years.ĭuring these last 10 years we have come across many clients with Sage Accounts v50 (now Sage Cloud but not actually cloud)Įvery time there is a problem with Sage that is beyond anything obvious their support team just flat out blame the "environment" eg your network, your antivirus, your security, your permissions etc.
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